Goods Return Policy – When to Accept Returns

Clear return policy reduces disputes.

When to Accept

• Defective – Wrong product, damaged
• Wrong item – Billing error, wrong variant
• Expired – Sold past expiry (your fault)

When to Refuse

• Opened/used (unless defective)
• Beyond return window (e.g. 7 days)
• No proof of purchase

Document

• Print policy on bill or wall
• Get signature for large returns
• Return and replacement policy guide.